Arrears Sync

Overview

Before bills are finalized and posted, the billing system refreshes arrears to ensure that any outstanding balances from previous billing periods are included in the current bill.

Arrears represent unpaid amounts that a customer still owes from earlier billing cycles. By refreshing arrears, the system retrieves the latest account balance information and updates the billing records before bill generation is completed.

This step helps ensure that customers receive an accurate view of both their current charges and any outstanding amounts owed.

What Are Arrears?

Arrears are unpaid balances carried forward from previous billing periods.

These balances may include:

• Unpaid invoices
• Partially paid bills
• Outstanding service charges

Arrears remain associated with the customer account until they are paid or otherwise resolved.

Example

Suppose a customer has the following outstanding balance from the previous month.

Description	Amount
December Bill	$120.00
Payment Received	$70.00
Outstanding Balance	$50.00

During the January billing cycle, the customer incurs new charges:

Description	Amount
January Charges	$85.00

After refreshing arrears, the system combines both amounts:

Description	Amount
Previous Outstanding Balance	$50.00
Current Charges	$85.00
Total Amount Due	$135.00

The customer receives a bill showing the complete amount owed.

What Information Is Refreshed?

The refresh process may include:

Outstanding Balances

Amounts that remain unpaid from previous billing cycles.

Partial Payments

Payments received after previous bill generation.

Example Billing Scenario

Consider a customer being billed for February 2025.

Previous Billing Period

Item	Amount
January Bill	$200
Payment Received	$150
Outstanding Balance	$50

Current Billing Period

Item	Amount
February Charges	$175

After arrears refresh:

Item	Amount
Previous Outstanding Balance	$50
February Charges	$175
Total Due	$225

The final bill reflects the customer’s complete financial obligation.

Common Business Scenarios

Late Payments

A customer pays only part of a previous bill.

The remaining amount is carried forward and included after arrears refresh.

Missed Payments

No payment is received for a previous bill.

The full outstanding amount appears in the current bill.

The refresh process updates the customer’s balance before bill posting.

Result

After arrears are refreshed, the current term contains the latest outstanding balances for all applicable customer accounts.

This ensures that final bills accurately reflect both current charges and unpaid balances from previous billing periods.

How to Refresh Arrears

1-Go to BillSpree →Bill Runs →Term

2-Select Pricing template of Term:

3-Click on Batch Action and Select Refresh Arrear.

Summary

Refresh Arrears updates customer billing records with the latest outstanding balances from previous billing periods, ensuring that final bills accurately reflect the total amount owed.