Documentation Index
Fetch the complete documentation index at: https://spreesuite.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
What is a Credit Note?
A Credit Note is a document issued by your business to a customer. It effectively “reverses” or reduces the amount the customer owes on an existing invoice.When to Use a Credit Note
- Returned Goods: When a customer returns a product they already paid for or were invoiced for.
- Overcharged Invoices: If an error was made on the original invoice and the customer was charged too much.
- Discounts/Goodwill: Providing a credit for future use as a gesture of goodwill or a post-invoice discount.
- Damaged Goods: Providing a partial credit for items that arrived in less-than-perfect condition.
Impact on Balances
Issuing a credit note will:- Decrease the customer’s total outstanding balance.
- Increase the customer’s “Available Credit” if the credit is not immediately applied to an invoice.
- Decrease your sales revenue (or increase sales returns) in your financial reports.
A Credit Note is essentially the opposite of an Invoice. Instead of saying “You owe us,” it says “We owe you this much back.”