Documentation Index
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Managing Customer Refunds
A Refund occurs when you return money to a customer that they have already paid. This is usually the final step after a Credit Note has been issued for a payment that was already completed.Refund vs. Credit Note
- Credit Note: Reduces what the customer owes. It is a bookkeeping entry.
- Refund: Returns actual cash to the customer. It is a cash outflow transaction.
Key Considerations
- Approval Workflow: Refunds often require a higher level of authorization before they are processed.
- Gateway Times: Depending on the payment provider, it may take 5-10 business days for the refund to appear on the customer’s statement.
- Partial Refunds: You can refund a portion of a payment while keeping the rest for other services.
Ensure your refund records match your bank statements during monthly reconciliation to maintain accurate cash flow records.