Subscription

What is Subscription

A subscription is a customer’s active service account for a utility (electricity, water, gas, etc.). It’s the record that links the customer to the service, tracks usage, and generates bills.

Real-world example

Think of a Netflix subscription:

• You sign up → you get a subscription
• You pay monthly → bills are generated
• You can cancel → subscription becomes inactive
• You can reactivate → subscription becomes active again

A subscription in this billing system works the same way, but for utilities like electricity, water, or gas.

---

Subscription Setup

Setting up a subscription is the final step in the billing lifecycle. Follow this process to enroll a customer in a Plan variant.

1. List of Subscriptions

2. Navigate to Subscriptions

To view your active and disconnected subscriptions, click on Subscriptions in the main sidebar. You can manage existing records or create a new one by clicking the + New button.

a. Select Customer number here.

In the Customer Details section, you must provide the unique identifier for the customer you want to subscribe.

• Customer Number: Enter the system-generated ID for the customer.

b. Select Pricing Template, Plan variant, and Batch in the settings tab.

Click the Select Pricing Template dropdown to choose from your defined Plan variants

Address

c. Add Address

Meters

d. Attach Meters

Other Scenarios

Upload Bulk subscription

You can also upload a subscription file in bulk

1. Click on Import Bulk Data
2. Select Pricing Template

If you have a large number of subscribers to migrate, use the Import Bulk Data feature on the Subscriptions page to upload a CSV file

RCO

You can reactivate the subscription by toggling the button

DCO

You can deactivate the subscription by toggling the button

Subscription Group

A subscription group means multiple subscriptions are combined into one single bill.

But if you want a separate bill for each subscription, then you will create a different subscription group for each subscription. Then, the number of subscription groups will be equal to the number of bills generated.

Otherwise, by default, all subscriptions inside one subscription group will generate only one combined bill.